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Thank you for your interest in VELUX and our products. For contact information and answers to frequently asked questions, please have a look at the links on the left or the bottom of the page.

Terms and Conditions

Set out below are the terms and conditions upon which The VELUX Company Ltd, company number SC070286, VAT number GB 345 068 652, Woodside Way, Glenrothes, Fife, Scotland, KY7 4ND, Tel: 01592 778225, Fax: 01592 776 980 (hereinafter referred to as “VELUX”) will process and accept from you orders for products from this on-line shop.The following terms and conditions are binding and you should read them carefully; particularly the provisions dealing with prices, delivery terms, liability, right of withdrawal and effects of withdrawal.

These terms and conditions are supplemented by the applicable statutory rules regarding contracts for the supply of goods to consumers.

If you have any queries or concerns, please do not hesitate to contact VELUX.

If you would like to proceed with an order, please scroll down and read these terms and conditions and click the CONFIRM button at the end as your confirmation of your acceptance of these terms and conditions.

The contract of sale and delivery is entered into between you and VELUX.

The placing of an order and the entering into of the contract by you is conditional on you being over 18 years of age.

We process your order no matter where you are domiciled. Goods are delivered to an address designated by you within the United Kingdom with the exception of the Channel Islands.

It is a condition for our attending to your order that you, when placing your order, accept the following:

  • These terms and conditions.
  • The prices and costs as stated in this on-line shop as specified in your order.
  • That we register data concerning your name, address, telephone number, and e-mail address for the purpose of handling your order.
  • That we transmit data concerning your credit card for the purpose of handling your order.
  • That the agreement will be formed under the laws of Scotland.


How will I know my order has been received?

Upon receiving your order, we will send you an order confirmation via e-mail. A legally binding agreement is formed when you receive our order confirmation. We will attend to your order as soon as possible. Usually, you will receive the ordered goods within seven (7) working days.

Our order confirmation will be conditional upon the approval of your credit or debit card (kindly see below under "What is the price of the goods?" and "How do I pay?"). However, if you do not receive an order confirmation within reasonable time, please contact us directly. It is our wish to attend to your order promptly and without unnecessary delay, but we cannot assume responsibility for conditions caused by problems or faults in electronic communication.

What is the price of the goods?

The purchase price is the price in force according to this on-line shop at the time of the placing of your order. The price of an ordered article, charges if any, and the total of your purchase will always appear from your order and the order confirmation.

How do I pay?

Payment may be made with MasterCard, VISA, Maestro, Klarna or PayPal. If you pay by debit or credit card you will be asked to submit the name on your card, your card number, expiry date and if applicable card issue number and three-digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card has been approved by the provider or in case of a bank transfer when we have received the payment on our account, we will send you an order confirmation via e-mail. Your credit or debit card will be charged on the estimated delivery date. If you pay by bank transfer the delivery will be released as soon as the payments can be seen on our account. If you pay by Klarna Pay Later we will send a confirmation once Klarna confirms the payment to us.

You can choose to pay using Klarna. Klarna will provide you with specific payment terms.
For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.


Your statutory rights

As a consumer, you have legal rights under applicable mandatory rules regarding the sale of goods to consumers should the good(s) supplied by us turn out to be faulty or mis-described. A good is considered faulty if it does not comply with the sales contract with respect to its quantity, quality and characteristics or if the good is not suitable for the purpose, for which it is acquired.

We have taken every possible technical precaution to render the colours of our goods as realistically as possible. However, we must make reservations as to possible deviations between the colours rendered in this on-line shop and the actual colours of our goods.

Nothing in these terms and conditions shall limit your mandatory statutory rights.

In case of a defect to the delivered good you shall notify us without undue delay. You will be entitled to have the good repaired by us free of charge or alternatively to receive a free replacement of the faulty good, if this does not cause disproportionate costs to us. If the faulty good is not capable of repair, you are entitled to a free replacement of the good. We are always entitled to replace a faulty good unless it causes disproportionate costs for you.

If we fail to comply with the contract, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of the contract or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was reasonably contemplated by you and us at the time we entered into the contract.

We do not in any way exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.


In addition to your statutory rights, VELUX grants you 3 (three) years' guarantee on goods purchased through this on-line shop. The terms of the guarantee appears from the separate VELUX Guarantee available on our home page. The terms of the guarantee does not in any way affect your statutory rights. Full details of our guarantee can be found here

Right of withdrawal/cancellation

You have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or - in case the sales contract relates to multiple goods ordered by you in one order and delivered by us separately - fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

In order for us to identify your order, when exercising your right of withdrawal please provide information about your name and contact details (address, phone number and e-mail address), the order number and about the goods for which you wish to withdraw from the contract of sale.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal/cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than

  1. fourteen (14) days after the day we receive back from you any goods supplied, or
  2. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the goods, or
  3. If there were no goods supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Our determination of any diminished value of the goods

In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in a diminished value of the goods, which we will be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case-by-case basis. You can open the box and inspect the fabrics and colours of the goods with due care, provided that the opening is done without wrecking the box. If the box is wrecked you shall expect that the value of the goods will have been diminished. Any installation of the goods should also be expected to result in a diminished value of the goods. We remind you that when in your possession and until returned to us, you are responsible for the goods and will be liable for any damage to the goods.

Applicable law and venue

Contracts entered into by this on-line shop are governed by the laws of Scotland and Scottish courts shall have exclusive jurisdiction over any dispute arising from agreements entered into via this on-line shop.

VELUX Company Ltd
Company number: 70286
Woodside Way, Glenrothes, Fife, Scotland, KY7 4ND
Tel: 01592 778225