How can we help?

Thank you for your interest in VELUX and our products. For contact information and answers to frequently asked questions, please have a look at the links on the left or the bottom of the page.

Delivery

We deliver directly to the address that you have specified when purchasing a product in this e-shop and within the delivery option selected.

Where Do We Deliver?

We ONLY deliver to UK addresses for orders through this site. If you would like your products shipped to a different country, please visit one of our other shops. See a list of VELUX shops at www.veluxshop.com 

Channel Islands customers: Orders can not be placed online for delivery to these areas. We are sorry for any inconvenience this may cause. Please contact VELUX customer services by either email: sales@velux.co.uk or telephone: 01592 778 225 to place your order.

Status of Your Order

We will keep you updated at each stage of the ordering and delivery process. To enable us to offer the best delivery service we can, we will pass your contact details on to our carrier. This will allow them to send you updates on the morning of delivery via SMS and E-mail if selected. Should you have any problems, we ask you to contact us with your order details. VELUX will not pass on these details to any other third parties.

Choose Your Delivery Date

For all orders placed in this shop we give you the possibility to select a later delivery date that suits you at no extra costs.

Delivery Options, Price and Time

Delivery Options Price Delivery Time

Standard delivery

FREE on all orders delivered within the UK.

Average delivery time for all orders is within 5-7 working days. The expected date is given on the basket page of your order. Order by 7pm to be processed the same day. Standard delivery can be anytime between the hours of 08.00-17.00 Monday to Friday.

2 day delivery

FREE on standard delivery option. Costs as below for timed deliveries. Available on selected manual VELUX blackout blinds: colours 1025 white, 1085 light beige, 3009 black, 1705 light grey & 1100 dark blue, in specific window types and sizes C04, M04, M06, M08, S06, CK04, MK04, MK06, MK08 & SK06.

2 Working Days
Your order must be placed before 7pm – Monday to Friday – to receive free 2 day delivery (4.30 pm for Northern Ireland). Please note no deliveries are made at weekends.

Timed deliveries

Morning Delivery (before 12pm) - £5

Mid morning delivery (before 10am) - £8

Early morning delivery (before 9am) - £12

Available to most post codes in the UK. Select range of blinds available in 2 working days, delivery time for all other orders is within 5-7 working days.

Exceptions:

  • Morning before 12pm - This service is not available for the following postcodes: AB30-AB31, AB33-38, AB41-AB45, AB51-AB56, BT92-94, DD8-10, FK15-21, GY1-10, HS1-HS9, IV4-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, JE2-3, KW1-KW3, KW5-KW14, PA20-49, PA60-78, PA80, PH10-11, PH13-14, PH16-PH26, PH30-PH44, PH49-PH50, TR21-TR25.
  • Mid morning delivery 10am - This service is not available for the following postcodes: AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, BT21-26, BT29-35, BT38-49, BT51-57, BT60-71, BT74-77, BT80-82, BT92-94, DD8-10, DG1-14, DG16, EX16-23, EX31-39, FK1-21, GY1-10, HS1-9, IM1-9, IM99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, JE2-3, KW1-3, KW5-14, LD1-8, LL15-49, LL51-78, PA20-49, PA60-78, PA80, PH8-26, PH30-44, PH49-50, PL10-19, PL22-35, PO30-41, SY7-25, TR1-27.
  • Early morning delivery pre 9am - This service is not available in the following postcodes: AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, BT21-26, BT29-35, BT38-49, BT51-57, BT60-71, BT74-77, BT80-82, BT92-94, DD8-10, DG1-14, DG16, EX16-23, EX31-39, FK1-21, GY1-10, HS1-9, IM1-9, IM99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, JE2-3, KW1-3, KW5-14, LD1-8, LL15-49, LL51-78, PA20-49, PA60-78, PA80, PH8-26, PH30-44, PH49-50, PL10-19, PL22-35, PO30-41, SY7-25, TD1-15, TR1-27.
  • No timed deliveries are available in Northern Ireland.

Contact Us

Telephone: 01592 778 225
Email: sales@velux.co.uk

Opening Hours VELUX Customer Services
Mondays-Fridays: 8am to 5pm