Payment may be made with MasterCard, VISA, Maestro, Klarna or PayPal. If you pay by debit or credit card you will be asked to submit the name on your card, your card number, expiry date and if applicable card issue number and three-digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card has been approved by the provider or in case of a bank transfer when we have received the payment on our account, we will send you an order confirmation via e-mail. Your credit or debit card will be charged on the estimated delivery date. If you pay by Klarna Pay Later we will send a confirmation once Klarna confirms the payment to us.
For more information about payments with Klarna, please visit Klarna’s customer service page.
What does 3D secure mean?
3D secure, also referred to as 3D secure authentication or 3DS, is a fraud prevention measure that was originally launched by Visa (as Verified-by-Visa) back in 2001. It acts as an added layer of security when taking card payments. It gives customers a secure authentication step before they can purchase shopping online; ensuring that they’re using the correct card details to help protect against card payment fraud. 3DS is backed and recognised by major debit and credit card issuers, including VISA, Mastercard (as Mastercard Secure Code) and American Express (as American Express SafeKey)
How does 3D secure authentication work?
You’ve probably come across 3D secure authentication before if you’ve ever paid for something online. When you are ready to pay for our product online, you will be redirected to your debit or credit card provider’s 3D secure page on their website. On your providers' website, you’ll either be asked for a password (which you will have set up already with your bank) or will need to enter an authentication code (which will be automatically sent to your confirmed mobile phone number). After you have provided the correct details, the payment will be approved by the card provider and you will be directed back to our confirmation page. This will all be done really quickly and once back on our site, you will receive a confirmation email that the payment has been successful.
How can I sign up for Verified by Visa / Mastercard Secure Code?
Verified by Visa and Mastercard Secure Code is offered by banks and service providers, not by Visa / Mastercard directly. We suggest you contact your bank or service provider directly.
What do I do if I forget my password?
You can easily reset a password. Exactly how depends on your bank. If the Verified by Visa message / Mastercard Secure Code box pops up on screen after you’ve entered your card details, there will probably be a ‘forgotten password’ option. When you click this, you will be asked for some information you provided when you signed up. You will be able to reset your password quickly and carry on shopping.
My bank sends a code to my phone but sometimes I don’t get it. What should I do?
Take this up with your bank directly so they can look into the problem. It could be something as simple as them not having the correct number for you. Usually a quick phone call should resolve this.
Part 1: How it works
Shop now. Pay later with Klarna.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:
Add products to your cart and select “Klarna” when you check out
Enter a few personal details and you’ll know instantly if you’re approved
Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
Part 2: Payments information
Pay in 30 days
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.
Paying after delivery allows you to try before you buy and is the easiest way to shop online.
Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.
Pay in 3
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Select the Klarna option and enter your debit or credit card information.
Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.
Part 3: About Klarna
Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.
Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.
Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.
We have a limit on the purchase amount in our e-shop. The amount is £2,000 excl VAT. If your order exceeds this limit, please contact our Customer Support department via e-mail or phone (see details below) and we will arrange alternative payment.
Telephone: 01592 778 225
Fax: 01592 776 980
Opening Hours VELUX Customer Services