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Delivery

We deliver directly to the address that you have specified when purchasing a product in this e-shop and within the delivery option selected.

Where do We Deliver?

We ONLY deliver to UK mainland addresses for orders through this site. Channel Islands customers: Orders can not be placed online for delivery to these areas. We are sorry for any inconvenience this may cause. Please contact VELUX customer services by either email: This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: 01592 778 225 to place your order.

Status of Your Order

We will keep you updated at each stage of the ordering and delivery process. To enable us to offer the best delivery service we can, we will pass your contact details on to our carrier. This will allow them to send you updates on the morning of delivery via SMS and E-mail if selected. Should you have any problems, we ask you to contact us with your order details. VELUX will not pass on these details to any other third parties.

Choose Your Delivery Date

For all orders placed in this shop we give you the possibility to select a delivery date that suits you at no extra costs.

Delivery Options, Price and Time

Delivery OptionsPriceDelivery Time

Standard delivery

FREE on all orders delivered within the UK.

Average delivery time for all orders is within 5 working days. The expected date is given on the basket page of your order. Order by 7pm to be processed the same day. Standard delivery can be anytime between the hours of 08.00-17.00 Monday to Friday.

2 day delivery

FREE on standard delivery option. Costs as below for timed deliveries. Available on selected manual VELUX Blackout blinds: colours 1025 & 1085, in specific window types and sizes C04, M04, M06, M08 & S06.

2 Working Days
Your order must be placed before 7pm – Monday to Friday – to receive free 2 day delivery (4.30 pm for Northern Ireland). Please note no deliveries are made at weekends.

Timed delivery - morning or evening

Morning Delivery (before 12pm) (£4.80).

Early Evening Delivery (6pm-8pm) (£6.00)

Late Evening Delivery (8pm-10pm) (£6.00)

Available to most post codes in the UK. Average delivery time for all orders is within 5 working days.

Exceptions:

  • No morning or evening services to the Scottish Highlands or Islands. These services are not available for the following postcodes: AB1-AB3, AB23, AB30-AB39, AB41-AB45, AB51-AB56, AB99, HS1-HS9, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, IV99, KA27-KA28, KW1-KW3, KW5-KW17, PA34, PA37-39, PH19-PH26, PH30-PH41, PH49-PH50, TR21-TR25, ZE1-ZE3.
  • No timed morning or evening deliveries are available in Northern Ireland.

Contact Us

Telephone: 01592 778 225
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 01592 776 980

Opening Hours VELUX Customer Services
Mondays-Fridays: 8am to 5pm

 

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